Email Help

The amount of spam emails moved automatically to your spam folder depends on your spam filter settings.

By selecting a higher spam filter level, the risk increases that regular emails will be detected as spam. To find out what to do when a regular email is detected as spam, see the "What should I do if a message is improperly marked as spam?" FAQ.

Likewise, some spam email may not be detected if you select the "low" or "do not use spam filter" level. To find out what to do when a spam email is not detected and comes to your Inbox folder, see the "What should I do, if I receive spam in my Inbox folder?" FAQ.

Crawler Group allows you to choose from 5 spam filter levels:

• Do not use spam filter - if you select this option, no email will be detected as spam and moved to the Spam folder
• Low - if you select this option, only the most common spams will be detected and moved to the Spam folder. This option offers a low risk of marking regular email as spam.
• Middle - if you select this option, the majority of spams will be detected and moved to the Spam folder, but some regular emails may be incorrectly detected as spam.
• High - if you select this option, almost all spams will be detected and moved to the Spam folder. This option offers a high risk of marking regular emails as spam.
• Exclusive - if you select this option, you will only receive messages from addresses in your contact list and approved addresses list. All other emails will be considered as spam and will be moved to the Spam folder.

To change your spam filter settings, please do the following:

1. Select the "Settings" tab and "Spam options" option in the left menu.
   
   
   
   
2. Select the option button next to the spam filter level you wish to set and click on the "Save settings" button.
   
   
   
   

How does the Challenge/Response Spam Protection work?

How can I set my Challenge/Response Spam Protection?

How can I reduce the amount of spam coming to my mailbox?

What should I do if a message is improperly marked as spam?

What should I do if I receive spam in my Inbox folder?