Email Help

Are you trying to log into your Crawler Group account and it still fails?

There may be several reasons why you can't access your account:

• Your account has been automatically canceled due to inactivity.
  If you don't access your account at all for 3 months, it is automatically canceled. When you are trying to log into a canceled account, you will see this message above the login form: "Your account does not exist anymore. We are sorry, but your account has been canceled due to inactivity. "

  These accounts have been permanently deleted and can no longer be recovered. Please do not raise tickets about such accounts as they will closed without response.

• You have entered an incorrect login or password.
  If you see this message above the login form: "Login failed. Please check your email and password and try again.", then you have probably entered your login or password incorrectly. Please check the following:

  • Is your Caps Lock enabled? If yes, disable it before you start typing into the login form.
  • What keyboard are you using? If you are using more keyboards, the location of certain keys may differ. Try to type your password into Notepad and then just copy it into the Password field.
  • Are you certain you have the correct password? If you are not sure, you may reset your password.

Still Didn't Succeed in Accessing Your Account?

If none of the tips listed above helped, you may contact our support. Our Customer Support representative will ask you several questions to verify that you are the owner of the account, and will tell you your login and password. Please note that if you are unable to access your account then you should provide an alternative contact email and provide your Crawler Group email address within the message.