Help Topics & Frequently Asked Questions

• I've installed the Search Toolbar, but I can't find it. Where is it?
• After I have installed the Search Toolbar, my other Toolbar has disappeared. How can I get it back?
• How can I find out when a new version is available?
• If have tried several times to install the Search Toolbar, but it still fails. What should I do?
• Why do I get a Security Warning that asks me if I want to install and run the Search Toolbar?
• Why do I get an Active X error message when I try to install the Search Toolbar?
• Where did I get your software from? I do not remember downloading it.
• Why I am seeing Crawler as my start page?
• How can I configure the Search Toolbar?
• How do I remove Crawler as my start page?
• How do I uninstall the Search Toolbar?

I've installed the Search Toolbar, but I can't find it. Where is it?

If you cannot see the Search Toolbar, click on the "View" button on your browser, select "Toolbars" and click on the Search Toolbar option.

After I have installed the Search Toolbar, my other Toolbar have disappeared. How can I get it back?

You can view more than one toolbar at a time. To activate your other Toolbar, click the "Help" icon on your Search Toolbar, select "Settings" and click on "Show All Other Toolbars" and click "Ok". If they still don't appear correctly, click the "View" button on your Internet Explorer browser, select "Toolbars" and click on the name of the Toolbar you want to be displayed.

How can I find out when a new version is available?

At your option, the Search Toolbar can be dynamically upgradeable. This means that instead of you having to download a new version of the Search Toolbar whenever additional features or functionality are made available, these features will be automatically added. To change your settings, click on the "Help" icon on the toolbar and select the System tab.

When I try to install the Search Toolbar, it fails. What's happening?

If you are using Windows NT or Windows 2000, check that you have the Administrative privileges required to install applications. If you are unsure of the status of your system privileges, check with your system administrator.

If have tried several times to install the Search Toolbar, but it still fails. What should I do?

Have you checked to see if your problem is addressed by any of the others listed on this FAQ? If your installation problem is not addressed by this FAQ, please send an email detailing the problem. Please go to the Contact Us section for information on how to contact us.

Why do I get a Security Warning that asks me if I want to install and run the Search Toolbar?

The security settings on your computer are set so that you are prompted before installing any program. The dialog box is asking you to confirm that you want to install the Search Toolbar; click "Yes" to accept, "No" to cancel.

Why do I get an Active X error message when I try to install the Search Toolbar?

If you have received an "Active X" error message it is probably because you have your Internet security settings on High. If your Internet security settings are on High, this will prevent you from downloading browser plugin software. To check your Internet security settings, please do the following:

• Click the Tools menu on your browser
• Go to Internet Options and click on the Security Tab
• Click on the Internet icon in the window
• If you see a sliding bar, move it to Medium
• If you see Custom setting information, click on the Default Level button and then move the slider to Medium
• Click OK
• Install the Search Toolbar again

Where did I get your software from? I do not remember downloading it.

We distribute the software in a variety of ways and the most common way is for us to co-bundled it with another software application, such as File Sharing Software, Screensavers and other Shareware.

Why I am seeing Crawler.com as my start page?

You may have arrived at Crawler for a variety of reasons, but most likely because you have elected to set Crawler as your start page by clicking 'Yes' upon an opt-in request that was shown during the Search Toolbar installation.

How can I configure the Search Toolbar?

You can configure your toolbar's behavior by clicking on the "Help ?" icon on the toolbar.

How do I remove Crawler as my start page?

For Internet Explorer users, please select 'Tools --> Internet Options'. Change your Home Page as desired, and click 'Apply'.

How do I uninstall the Search Toolbar?
If you decide that the Search Toolbar is not right for you, you can easily remove it through the Add/Remove Programs menu in your Microsoft Windows control panel. To uninstall your Search Toolbar, please do the following:

• Click on the Start button and select Settings and then Control Panel. If you are running Microsoft XP, you can go directly to the Control Panel from the Microsoft Windows Start button.
• When the Control panel window opens, double-click on the Add/Remove Programs Icon.
• When the Add/Remove Programs Properties window opens, locate the listing for 'Search Toolbar' that you would like to uninstall from the list of installed programs.
• Click once on the program to be uninstalled and then click on the Add/Remove button and follow the instructions.

Should you need further assistance, please go to the Contact Us section for information on how to contact us. Thank you!